Dog Walking, Pet Pop-Ins & Pet Sitting
Terms & Conditions
Kernow K9s, Trispen , Truro ,TR4 9BS
07311 081289
1. These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms or they require any changes, please contact us to discuss.
2. Information About Us and How to Contact Us
2.1 Who we are. We are Kernow K9s a Sole trader with registered name Kernow K9s. Our principal place of business is at Trispen
2.2 How to contact us. You can contact us by telephoning 07311 081289, by emailing us at kernowk9s@gmail.com
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us at the time of booking.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails and text messages.
3. Services
3.1 Service provider. Kernow K9s is a professional pet care provider.
3.2 Services covered by these terms. These terms apply to the following services:
Dog Walking
Pet Pop-Ins
4. Our Contract With You
4.1 How to make a booking. An initial booking shall be made by completing our Booking Form at our first Meet and Greet session.
4.2 How we will accept a booking. A booking confirmation email is issued by us to confirm that your booking has been accepted. Bookings may be accepted up to the evening before the service begins, subject to availability.
4.3 Costs.
4.3.1 All services are charged as quoted at the time of booking.
4.3.2 Bank Holidays, Christmas, New Year, and Easter will not be available unless agreed at an extra cost.
4.4 Payment.
4.4.1 Payments are to be made by bank transfer unless otherwise agreed in writing.
4.4.2 For clients with rolling bookings, we recommend setting up a standing order to avoid the need for regular individual bank transfers.
4.4.3 If payment is not received by the agreed due date, we will not be obliged to honour any future booking arrangements.
4.4.4 Pet Pop-In Services.
(a) A 50% non-refundable booking fee will be invoiced and must be paid within 7 days of the invoice date for the required pet pop-in service to be confirmed.
(b) The full balance must be paid within 7 days of the booked service date. We reserve the right to levy an additional £5 to the outstanding sum for every day the balance remains unpaid.
4.4.5 Dog Walking Services.
(a) Full payment for services (as agreed at the time of booking) is to be made by bank transfer by Sunday midnight, prior to the walks being undertaken that following week.
(b) For the avoidance of doubt: no prepayment, no service.
4.5 Appointments.
4.5.1 All booking dates and times are classed as appointments and must be followed. We operate strict handover protocols.
4.5.2 All times are indicative and may be subject to variation given the nature of our services.
4.5.3 Please use telephone or text message to communicate with us. Other messaging platforms may not be received if we are outside a WiFi-enabled area.
4.6 Booking Types - Dog Walking and Pet Pop-Ins.
4.6.1 There are two methods to book dog walking and pet pop-in services:
(a) Retained Rolling Bookings. These are repeat bookings where your dog is automatically booked onto the same walk(s) or pop-in each day or week, and your dog's space is guaranteed. Bookings are agreed with you initially and no further action is required unless you wish to change or cancel. You are permitted up to 6 calendar weeks off per annum, for which 14 or more days' advance notice is required.
(b) Ad-Hoc Bookings. These are bookings made on an irregular basis. All ad-hoc bookings should be requested by text as soon as practically possible. Bookings are allocated on a first-come, first-served basis. You will receive a reply confirming whether your booking request is possible. Please note this may not be immediate due to other commitments.
4.7 Bookings we do not accept. We do not accept bookings for:
4.7.1 Aggressive, unruly, or destructive animals.
4.7.2 Dogs registered under the Dangerous Dogs Act 1991.
4.7.3 XL Bully dogs. Following the addition of the XL Bully type to Schedule 1 of the Dangerous Dogs Act 1991 (effective 1 February 2024), it is a criminal offence to own or be in possession of an XL Bully dog in England and Wales without a valid Certificate of Exemption issued by the Index of Exempted Dogs. We do not accept bookings for XL Bully dogs, whether exempted or not. If you are uncertain whether your dog meets the XL Bully type description, please consult the Government's published guidance before booking.
4.7.4 Dog hybrids registered under the Dangerous Wild Animals Act 1976 (for example, wolf hybrids).
4.7.5 Dogs that have not been neutered or spayed, unless they are puppies or young juveniles. This typically applies to dogs over 12 months of age, but this can vary by breed and individual development. Please contact us to discuss further.
4.7.6 Bitches in season may only be walked solo.
4.8 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the services.
4.9 UK services only. We provide services in the UK only.
5. Juvenile Dogs
5.1 If your dog is under 1 year of age, you consent that, where possible, your pet will be given the opportunity to have:
(a) supervised interaction with the world around them, including people, children, and other dogs, to assist with their socialisation and emotional development;
(b) time to explore the environment and be kept entertained with various enrichment activities; and
(c) all training conducted on a force-free and positively rewarding basis.
5.2 Please note that we are not providing a dog training or behaviourist service, but we will endeavour to build on your pet's positive interactions and engagements.
5.3 Your puppy will be walked for an appropriate duration for their age and development. As a rough guide, this is 5 minutes for every month of age (up to 12 months), twice a day.
6. Aggressive Animals
6.1 We will not accept aggressive, unruly, or destructive dogs.
6.2 The Client acknowledges that we do not accept bookings for aggressive or unruly pets. The Client agrees to be responsible for all costs (including but not limited to medical care and legal fees) if the Client's pet bites another animal or individual.
6.3 If the Client's dog attacks another animal or person, including any representative of the Service Provider, and this results in injury, the Client will be responsible for any expense incurred as a result. This includes payment of veterinary fees arising from injuries to another animal. The pet will be removed from our care with immediate effect and placed with the emergency contact or a boarding kennel until the Client returns. No refund will be due, and the Client will be liable for all charges arising from any subsequent kennel accommodation.
6.4 By booking a service, the Client represents that their pet has not shown aggression or caused harm or threatening behaviour to any individual or pet. The Client agrees to contact us as soon as possible if any such behavioural change presents itself, or if their pet has the potential to cause harm.
7. Livestock and the Dogs (Protection of Livestock) (Amendment) Act 2025
7.1 The Dogs (Protection of Livestock) (Amendment) Act 2025 came into force on 18 March 2026. It significantly strengthens the legal framework governing dogs near livestock and applies directly to dog walking services.
7.2 Key changes under the 2025 Act that affect our services:
(a) The definition of "livestock worrying" now expressly includes causing fear, stress, or panic to livestock, even where no physical injury occurs. Chasing livestock constitutes an offence.
(b) The offence now applies on roads and public paths, not only on agricultural land. This is directly relevant to dog walking routes.
(c) The definition of livestock has been expanded to include camelids (llamas and alpacas).
(d) Police now have powers to seize and detain a dog suspected of an offence and to gather forensic evidence.
(e) Financial penalties have been increased. Courts may now impose unlimited fines for serious offences, replacing the previous £1,000 maximum.
7.3 The Client acknowledges these legal obligations and confirms that:
(a) They have disclosed all known behavioural tendencies of their dog(s) in relation to livestock, wildlife, and other animals on the Booking Form.
(b) They accept full legal and financial responsibility for any livestock worrying incident caused by their dog(s) whilst in the care of the Service Provider, where such incident results from information withheld or misrepresented by the Client.
7.4 Where we are walking dogs in areas where livestock may be present, we will take all reasonable steps to keep dogs under effective control. However, the Client accepts that the Service Provider cannot guarantee the behaviour of their dog(s) in all circumstances, and that the Client retains legal liability as the dog's owner. (Less applicable to Secure Paddock walks)
7.5 In the event of a livestock worrying incident, we will report the incident to the Client immediately and cooperate fully with any police investigation.
8. Brucella Canis
8.1 Brucella canis is a bacterial infection that can be transmitted between dogs and, in rare cases, to humans. It is a notifiable disease in the UK. The risk is elevated in dogs imported from certain countries, particularly Romania and other parts of Eastern Europe.
8.2 From 7 October 2025, dogs commercially imported from Romania are required to have a negative Brucella canis test result prior to import. However, the risk is not limited to recently imported dogs.
8.3 The Client must disclose on the Booking Form whether their dog(s) have been imported from, or have had contact with dogs imported from, a high-risk country. The Client must also disclose any known or suspected Brucella canis status.
8.4 We reserve the right to decline a booking or to request evidence of a negative Brucella canis test result before accepting a booking for any dog where we have reasonable grounds for concern.
8.5 The Client accepts full liability for any costs, losses, or harm arising from a failure to disclose relevant Brucella canis information.
9. Your Rights to Make Changes
9.1 If you wish to make a change to the services, please contact us. We will let you know if the change is possible and advise you of any changes to the price, timing, or other terms that would be necessary as a result.
10. Our Right to Make Changes
10.1 Minor changes. We may change the services to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not materially affect your use of the services.
10.2 More significant changes. We may make more significant changes to these terms or the services. If we do so, we will notify you, and you may contact us to end the contract and receive a full refund before the changes take effect.
11. Providing the Services
11.1 When services can begin. Services can only begin after:
all necessary forms have been completed and signed;
copies of vaccination records and details of any medical treatment have been provided;
any required Meet & Greet and trial have been successfully completed to mutual satisfaction; and
payment has been made in accordance with the price quoted.
11.2 The Client agrees to provide full and honest information about their pet(s), including all medical and behavioural information. Behaviour that may negatively impact the Service Provider, family, staff, other pets in our care, or neighbours will not be accepted. This includes but is not limited to excessive barking, aggression towards humans or animals, toileting in the home, separation anxiety, destructive behaviour, and phobias.
11.3 Meet & Greet and Trial. A mandatory familiarisation session is required prior to the commencement of any new client booking. We will contact the Client on acceptance of a booking to arrange an initial Meet & Greet (at no additional cost). Any trial walk or session will be charged at £0
(a) A Meet & Greet will be held in at the service users home, followed by a trial.
(b) For pet pop-in and pet sitting services, an in-home consultation will also be required.
11.4 Updates. The Client commits to informing us of any changes regarding their pet's health or behaviour, contact numbers, care needs, emergency contact details, and any other pertinent information, prior to any future service.
11.5 Photos and videos. We reserve the right to post photos or videos of pets in our care in support of our business activities via social media or our website, unless specifically requested not to do so by the Client. Such content will only be shared with full consideration of any security implications.
11.6 Delays outside our control. If our performance of the services is affected by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any services paid for but not received.
11.7 Access to property. If you have asked us to provide services at your property and you do not allow us access as arranged (without good reason), we may charge you for additional costs incurred as a result. If, despite our reasonable efforts, we are unable to contact you or rearrange access, we may end the contract in accordance with clause 19.1.
11.8 Required information. We will need certain information from you to provide the services. If you do not provide this information within a reasonable time, or you provide incomplete or incorrect information, we may either end the contract or make an additional charge to compensate us for any extra work required as a result.
11.9 Suspension of services. We may have to suspend the services to deal with technical problems, to update the services to reflect changes in relevant laws or regulatory requirements, or to make changes as requested by you or notified by us. We will contact you in advance unless the problem is urgent. If we suspend the services for longer than 2 weeks in any 4-week period, we will adjust the price accordingly.
12. Exercise, Wellbeing, and Enrichment
12.1 Exercise and enrichment activities take place for all dogs in our care. By signing this contract you consent to a series of appropriate activities for your pet, unless we are specifically requested otherwise for medical reasons.
12.2 Should your pet become sick or injured, or be subject to any infectious disease arising from exercise, wellbeing, or enrichment activities, we will seek immediate advice from your vet. Should your vet be unavailable, or in an emergency, you consent to us seeking treatment at our own vet.
13. Duty of Care
13.1 In caring for your pet(s), we have specific legal responsibilities and a duty of care under the Animal Welfare Act 2006.
13.2 A change in a pet's routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behaviour. We understand this and will offer comfort and reassurance to your pet(s) throughout the period of care.
13.3 We will always act in the best interests of your pet's welfare. In the event of any conflict between the Client's instructions and the welfare of the pet, the welfare of the pet will take precedence.
14. Necessities
14.1 We will properly dispose of the Client's pet's waste.
14.2 Where appropriate, the Client shall provide sufficient food, treats, and any other items required for their pet(s) for the duration of the service. (Pet Pop in services)
14.3 The Client shall provide secure collars or harnesses with an ID tag bearing the owner's name and address affixed, and leads for their pet(s). It is a legal requirement under the Control of Dogs Order 1992 for a dog to wear a collar with the owner's name and address when in a public place. All dogs must also be microchipped in accordance with the Microchipping of Dogs (England) Regulations 2015, and the microchip database must be kept up to date with the pet's current home address.
14.3.1 In the event of a dog being presented without an ID tag, we will be unable to fulfil the service requirement, but the cost will still be payable.
14.3.2 We will place an additional ID tag on the pet's collar or harness whilst in our care.
14.4 Medicines.
14.4.1 It is the sole responsibility of the Client to ensure we are fully aware of any health issues the pet is experiencing or has suffered in the past. We cannot be held liable for any actions or omissions resulting from information not disclosed.
14.4.2 No booking can be accepted without a completed Veterinary Release Form.
14.4.3 We will follow instructions given on the Booking Form and any Medication Instructions Form but cannot be held liable for complications arising from the administration of medication as instructed.
14.5 The Client commits to handing over their pet in a clean and, to the best of their knowledge, healthy state.
14.6 Vaccinations and Parasite Treatments.
14.6.1 All pets must be fully up to date with their annual vaccinations or boosters.
14.6.2 An up-to-date veterinary vaccination record must be produced prior to the commencement of our services. We require evidence of current vaccination against Canine Parvovirus, Canine Distemper, Canine Adenovirus/Infectious Canine Hepatitis, and Leptospirosis, and any other diseases as advised by your vet.
14.6.3 Primary vaccination courses must be completed at least 2 weeks before the commencement of services. Vaccines must be licensed for use in the UK. Homoeopathic vaccinations are not acceptable. Titre tests are not accepted as a substitute for vaccination.
14.6.4 Pets must have been appropriately treated for external and internal parasites (including fleas, ticks, and worms) in accordance with veterinary advice. If there is evidence of external parasites, the pet must be treated with an appropriate product authorised by the Veterinary Medicines Directorate before the service can commence.
14.6.5 We require a copy of a valid vaccination certificate prior to the commencement of any service. There are no exceptions to this requirement.
14.6.6 If we, or any member of our staff or household, are bitten or exposed to any disease or ailment from the Client's pet that has not been properly or currently vaccinated, the Client will be responsible for all costs and damages that may be incurred as a result.
15. Emergency Procedures
15.1 Emergency contact details must be provided on the Client's Booking Form. The emergency contact must be an independent person - if the Client is away on holiday, the emergency contact must not be a member of the Client's holiday party. The emergency contact must be authorised to make decisions on the Client's behalf.
15.2 The emergency contact may be asked to take over care of the pet(s) in the event of an emergency, including a bitch coming into season or if the dog displays behaviour that means they can no longer remain in our care. Refunds will not be given in these circumstances.
15.3 If an emergency arises, we will make every effort to contact the Client and the emergency contact as soon as possible.
15.4 The Client is required to sign a Veterinary Release Form so that, in the event that their pet needs urgent medical treatment, we can seek medical services at the nearest veterinary practice. The Client agrees to reimburse all veterinary services rendered, as authorised in the Veterinary Release Form.
15.5 Vet release cross-reference. In the event of a veterinary emergency, we will act in accordance with the authority granted in the Veterinary Release Form signed by the Client at the time of onboarding. The Client's spend ceiling, DNR instructions, and emergency contact details are as specified in that form.
16. House Cleanliness (Pet Sitting and Pet Pop-In Services Only)
16.1 We will clean up after the Client's pets to the best of our ability.
16.2 The Client shall make available appropriate cleaning materials in the event of any accidents within the property.
16.3 The Client shall show us the location of appropriate cleaning materials, including plastic bags, disposable gloves, towels, disinfectant, paper towels, and bin bags.
16.4 We cannot be held liable or responsible for any stains, marks, or damage caused by fouling or attempts to clean it.
16.5 We may charge for cleaning where the time or number of occurrences exceeds what would be considered acceptable.
17. Keys
17.1 Where it is necessary for us to hold keys to a property, the Client shall provide one of each key needed. Keys will be coded and kept within a locked system for security.
17.2 Keys will be returned upon completion of the agreed service, providing all fees due have been paid, unless you instruct us to retain them for future services.
18. Sick or Injured Pets
18.1 If your pet is taken sick or injured, we will notify the Client at the earliest opportunity using whatever method is available.
18.1.1 In the event that we are unable to contact the Client, the emergency contact will be contacted. In an emergency where we consider that the pet needs veterinary attention, we will make arrangements as necessary in the best interests of the pet. Any veterinary bills shall be directly chargeable to the Client.
18.2 In the event of a pet having a contagious illness or disease that has not been disclosed, the Client may be liable for the costs of treatment given to other animals that become infected.
19. Unforeseen Purchases
19.1 In the event that additional items need to be purchased in the absence of the Client (for example, pet food or other items necessary for the health and wellbeing of the pet), we will purchase these, retain a receipt, and the Client is responsible for reimbursement.
19.2 If your pet chews or destroys its bedding, it will be replaced with an alternative at your additional expense. A receipt will be provided.
20. Pet Sitting and Pop-In Services - Privacy and Security
20.1 CCTV. Where pet sitting or pet pop-in services are provided and CCTV is in use in the Client's home, the Client undertakes to identify the location of all such equipment to us prior to the commencement of services. Where overnight stays occur, the Client undertakes to disable such equipment from recording in the bathroom and/or bedroom allocated to the pet carer.
20.2 Third-party access. The Client undertakes that no other party will access or stay in the property either during our occupancy or visits. If any other party accesses the property during the booked period, we reserve the right to cancel services with immediate effect, with the balance of any monies becoming due. Any insurance cover may be nullified in such circumstances.
21. Your Rights to End the Contract
21.1 You may contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.
21.2 Cancellation - Dog Walking and Pet Pop-Ins.
21.2.1 We ask that you give the following notice of any cancellation:
(a) 14 days or more for a retained rolling booking; and
(b) 24 hours or more for an ad-hoc booking.
21.2.2 Cancellations provided with less than the specified notice will incur a full cancellation charge - payment of the service in full.
21.2.3 Any cancellation must be provided in writing at the earliest opportunity, by email or text message.
21.2.4 If you are entitled to a refund, we will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
21.3 Cancellation - Pet Sitting.
21.3.1 Cancellation requests received with more than 28 days' notice prior to the booked dates will result in no further charges, but the 50% non-refundable booking fee will be retained.
21.3.2 Cancellations received with less than 28 days' notice will incur a full cancellation charge - payment for the service in full.
21.3.3 Any cancellation must be provided in writing at the earliest opportunity, by email or text message.
22. Our Rights to End the Contract
22.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of that payment being due;
(b) you do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide the services;
(c) you do not, within a reasonable time, give us access to your property to enable us to provide the services; or
(d) you have provided us with false information, specifically but not limited to information about vaccinations, Brucella canis status, or the behavioural history of the pet.
22.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 22.1, we will retain the right to deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
22.3 We may stop providing the services. We may write to you to let you know that we are going to stop providing the services. We will give you at least 7 days' advance notice and will refund any sums you have paid in advance for services that will not be provided.
23. If There Is a Problem With the Services
23.1 If you have any questions or complaints about the services, please contact us using the contact details at the top of this document.
23.2 Your legal rights. The Consumer Rights Act 2015 provides that:
you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it;
if you have not agreed a price beforehand, what you are asked to pay must be reasonable; and
if you have not agreed a time beforehand, the service must be carried out within a reasonable time.
Nothing in these terms will affect your statutory legal rights.
24. Price and Payment
24.1 Price. The price of the services will be the price set out in our price list in force at the date of your booking, unless we have agreed another price in writing.
24.2 Pricing errors. If we discover an error in the price of the services you have ordered, we will contact you. You may decide not to proceed with the services if the price is higher than quoted.
24.3 When you must pay. You must make an advance payment of the price of the services before we start providing them. Please see clause 4 for details specific to each service type.
24.4 Late payment interest. If you do not make any payment to us by the due date, we may charge interest on the overdue amount at the rate of 8% per year above the base rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment.
24.5 Invoice disputes. If you think an invoice is wrong, please contact us promptly. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, interest on correctly invoiced sums will be charged from the original due date.
25. Our Responsibility for Loss or Damage
25.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the services.
25.2 We only supply the services for domestic and private use. If you use the services for any commercial, business, or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
25.3 Any damage to the property or possessions of the Client or the Service Provider, caused by the Client's pet(s), shall be the sole responsibility and liability of the Client.
26. Data Protection and Privacy
26.1 How we use your personal information. We will use the personal information you provide to us to:
(a) provide the services;
(b) process your payment for such services; and
(c) inform you about similar services that we provide. You may stop receiving these communications at any time by contacting us.
26.2 Data (Use and Access) Act 2025. Our data handling practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025. You have the right to access, correct, or request deletion of your personal data at any time by contacting us.
26.3 Retention. We will retain your personal data for as long as necessary to provide the services and to comply with our legal obligations. Client records will be retained for a minimum of 6 years following the end of the service relationship.
26.4 Third parties. We will only share your personal information with third parties where the law requires or allows us to do so, or where you have given your consent.
26.5 Business transfer. In the event that we transfer or sell our business to a third party, your personal data may be transferred to the new business owner as part of that transaction. Such a transfer will be carried out in accordance with UK GDPR and the Data (Use and Access) Act 2025. The new business owner will be bound by the same data protection obligations as we are. You will be notified of any such transfer and will retain all rights in relation to your personal data.
27. Insurance
27.1 All reasonable care is taken to ensure the highest standards of care are provided.
27.2 We hold valid public liability insurance for the peace of mind of our clients.
27.3 We are insured to provide dog walking, pet pop-ins, and pet sitting services. A copy of the policy is available on request.
27.4 The Client is advised to:
(a) consult our specific insurance policy (available on request) to check it meets the Client's specific requirements;
(b) ensure their own pet insurance covers their dog falling ill during our care, as this is not covered by our insurance;
(c) check whether their home insurance provider needs to be informed that someone will have access to their property whilst they are away; and
(d) consider purchasing separate pet insurance to assist with any emergency veterinary treatment.
27.5 In the event that the Client's dog acts contrary to information declared or omitted in the Client's Booking Form, we will not accept any liability, and the Client will be responsible for any and all costs directly arising.
28. Third Parties
28.1 The Client shall advise us of anyone who will have access to their property during any periods of the Client's absence, including but not limited to cleaning services, maintenance personnel, friends, family, and neighbours.
28.2 We shall not be liable for other persons or their actions or omissions who are in, or have access to, the Client's property before, during, or after services have been rendered.
29. Service Provider's Companion or Staff Member
29.1 We may have a spouse, family member, or friend accompany us, or may be represented by another staff member or pet carer as part of providing the required services. No additional costs will be applied to the Client's account for any assistance a companion provides.
29.2 The Client will be advised in advance where we wish to take a companion. Any companion will be subject to whatever checks we consider necessary or appropriate.
30. Off-Lead Exercise
30.1 Dogs will only be walked off the lead where the Client has signed an Off-Lead Consent Form. The Booking Form, these Terms & Conditions, and the Off-Lead Consent Form will always prevail.
30.2 Even where off-lead consent has been granted, we reserve the right to keep a dog on the lead at any time if, in our professional judgement, the dog is not responding to commands or the environment makes off-lead exercise unsafe.
31. Force Majeure
31.1 We shall not be liable to the Client, or be deemed to be in breach of contract, by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the services, if the delay or failure was due to any cause beyond our reasonable control. Such causes include but are not limited to: acts of God, extreme weather events, pandemic or epidemic, government restrictions, civil unrest, failure of third-party services, or any other event that could not have been reasonably foreseen or prevented.
31.2 In the event of a force majeure event, we will notify the Client as soon as reasonably practicable and will make every effort to minimise disruption to the services. Where services cannot be provided due to a force majeure event, any prepaid fees for services not delivered will be refunded or credited to the Client's account.
32. Other Important Terms
32.1 Transfer of contract. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or obligations under these terms to another person with our written consent.
32.2 Third-party rights. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
32.3 Severability. If any court or relevant authority decides that any of these terms are unlawful, the remaining terms will remain in full force and effect.
32.4 Waiver. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
32.5 Governing law. These terms are governed by English law and the English courts shall have exclusive jurisdiction.
32.6 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. If you are not happy with how we have handled any complaint, you may contact the alternative dispute resolution provider we use. We will provide details of our ADR provider on request.